Understanding that there is a solution for everything, and having the ability to step back and find the solution.
Selection Criteria
For this award, we focus on the qualities that set apart the best frontline leaders and make them effective in their most critical responsibility: developing their people.
Calm
Empathy
Compassion for and understanding of an employee’s emotions and job assumptions.
Nonjudgement
Positive, open, and unbiased observation of an individual’s ideas and performance.
Respect
Genuine appreciation for the innate talents of each individual and the work he does.
Excellence
Raises the bar of excellence by setting and maintaining high standards of leadership and quality — for the organization and for the customer.
Humility
Practices servant leadership, quick to recognize the strengths of their team members.
Caring
Truly cares for employees and demonstrates it through daily behaviors. Sees each team member as a unique individuals and builds trust by being adaptable.
Leads by Example
Committed to modeling excellence rather than demanding it, and understanding that leading by example means much more than just “working hard” and responding to crises.